The Effect of Family Support, Communication Urgency, and Technology Literacy on the Effectiveness and Preference of Work From Home

Abstract

This study aims to analyze the effectiveness of Work From Home (WFH) and WFH preferences at the Tegal District Health Office during the COVID-19 pandemic. The population consists of all employees of the Tegal District Health Office who worked during the pandemic, with a sample of 91 respondents selected using a saturated sampling (census) technique. Primary data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that family support, communication urgency, and technological literacy have a positive and significant effect on the effectiveness of WFH. However, the effectiveness of WFH is not proven to have a significant effect on employees’ WFH preferences. These findings suggest that while personal and technological factors enhance WFH effectiveness, they do not necessarily determine employees’ preference for continuing WFH arrangements.